FAQ

To ascertain the status of your order, we kindly request you to visit [ACCOUNT], where you can securely log in to your account and navigate to the [ORDERS] tab. Please note that any pending payments will be automatically canceled after a period of three days.

Upon successful payment, you will receive a waybill number via email within 24 business hours. Tracking capabilities will become available the subsequent day. Please note that due to heightened demand, delivery timelines may be extended beyond the standard duration. We are committed to expediting the delivery process and appreciate your patience and understanding during this time.

Skaén offers complimentary shipping for purchases above IDR 599.000 within Indonesia. For orders below this threshold, a shipping fee of IDR 20.000 will apply. For international shipping, a fee of IDR 128,000 will apply.

When your item is ready, we initiate the fulfillment process, which typically takes 1-2 business days. Upon completion of this stage, you will receive an email containing your tracking number within 24 hours.

Please find out shipping period for each region below :
• Shipping to Indonesia : 2~7 business days
• Shipping to ASEAN Countries: 3~14 business days
*Shipping duration may vary depending on circumstances of carrier and public holidays.

Once your order has been received, changing the shipping address is not available.
Please note that once the shipping process has commenced, cancellation is not possible.

We accept the following payment methods:

Credit cards (Visa, MasterCard, American Express)
Virtual Account (BRI, Mandiri, BNI, Permata, CIMB, BJB, BSI)
PayPal
E-Wallets
Bank transfers (for bulk orders or by special arrangement)

Unfortunately, we cannot change the payment method once an order has been placed. Please ensure you select the correct method before completing your order.

If your payment fails, please check that your payment details are correct and that there are sufficient funds available. Alternatively, try using a different payment method. If the problem persists, [contact us](link to contact page) for assistance.

You will receive an order confirmation email with details of your payment. If you did not receive an email, please [contact us](link to contact page) with your order details.

Please note that all sales are final. We regret to inform you that we do not offer returns at this time. Kindly review your purchase carefully before completing the transaction.